Cleaning contracts between service contractors and corporate centres, schools, or universities often are for two-year terms—sometimes less.
There are some reasons for these contracts to be so short, but for the most part, it is to the customer’s—and the service contractors—advantage to agree to a longer cleaning contract.
1. MASTERING OF STRATEGIES AND ROUTINES
It takes a new cleaning contractor a month or two—sometimes longer—to become familiar with a new facility, its needs, and even its quirks, such as when and where staffers may work late and which areas need the most attention. During this time, profit on the account may be minimal.
Additionally, the need to bring in extra workers during this learning phase may cause the contractor to lose money on the account for a period. However, with a longer-term contract, the extra investments in staff time and resources may be necessary to keep the customer happy and long-term costs and productivity in check.
2. BETTER ROI ON EQUIPMENT
It can be beneficial to invest in additional equipment and more advanced cleaning technologies to clean a t facility. However, for a short-term contract, the return on investment (ROI) is limited and the customer or contractor may be reluctant to take on this added expense. A longer-term agreement helps to recover the cost of equipment purchases, and allows for faster and more effective cleaning of the facility, invariably enhancing customer satisfaction and cost savings.
3. DEDICATED ACCOUNT SUPPORT
A longer-term contract affords the contractor time to become more knowledgeable about the facility and develop programs to address issues not necessarily identified in the original request for proposal. It also allows for more time to upgrade the quality of service.
4. STRONGER PARTNERSHIPS
As with any relationship, partnering takes time. While the contractor may want to partner with the client as quickly as possible, it takes time to get to know the managers and fully understand the needs and operations of a facility. A longer-term contract will allow the contractor to suggest and help implement ways the facility can operate in a more sustainable manner and reduce operating costs. A short-term contract may deprive clients of the opportunity to implement suggestions for improving quality and making their operations leaner and cleaner to foster a more sustainable working environment.
5. INCREASED SECURITY
Longer-term contracts may help increase security in buildings as the cleaning staff becomes familiar with the occupants and their patterns of approved building usage. They can learn to be aware of who should be in certain areas of the building during times and can notify the client of any potentially suspicious activity.
Contact Tatry Group for a free on-site assessment
We would love to quote for your cleaning. It costs nothing and at the very least will allow you to see if you’re getting value for money. We will visit you and put together a full quotation document including references, testimonials, cleaning schedule, insurance details, risk assessments and a breakdown of cost.
If you would like to discuss your requirements further, please call us on 0800 411 86 71 or submit an online enquiry form.