The way to achieving success in the cleaning business is not just offering a great service but offering exceptional customer service. Customer service that results in completely satisfied customer is not difficult and it is neither instinctive nor simple.
A cleaning company should know how to offer excellent customer support the success of the company greatly depend on it. And on top of that, isn’t customer service simply common sense?
Cleaning contracts between service contractors and corporate centres, schools, or universities often are for two-year terms—sometimes less.
There are some reasons for these contracts to be so short, but for the most part, it is to the customer’s—and the service contractors—advantage to agree to a longer cleaning contract.
Like most service providers, we contact potential customers daily. However, we are often surprised to find that many companies have never considered outsourcing their cleaning requirements and may not be familiar with the advantages to contract cleaning.
In our experience, there are 3 common reasons why companies are reluctant to take the leap from in-house to contract cleaning. You may have even given one or these responses yourself:
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