Day 3 of 3, I am writing short blog posts on my experience during my CCTV training course in Bedfordshire.
Day 3 - Module 2 and the tests
Yesterday I wrote a post stating that I would only have to do one test and not two because I had already completed module one on a previous course. However, this morning I found out that I would indeed be required to take both tests as they have rewritten module one since I took the course.
Slightly frustrating, however, it gave me a good chance to ensure I was still up to date with the basics of the security industry, which gladly I was.
The tests themselves were not too difficult. Its multiple choice and each test has 40 questions. Therefore, as I took two test I answered 80 questions and I would be disappointed if I got one wrong to be honest.
Before the tests there was also a practical assessment where we had to showcase our practical ability to control a CCTV system. Everyone in the class passed this with ease having all used a CCTV system before. However, it was good to see it being included in the course for those who may not have used a system before.
That’s it for today, for obvious reasons I cannot go into too much detail about the tests. However, I hope that anyone reading this post prior to taking a CCTV course; or anyone entering the security industry has gained some valuable inside the maybe ease pre-course nerves. Please read day one and two blog posts for more information and discussion on the subjects within the course.
Day 2 of 3, I am writing a short blog post on my experience during my CCTV training course in Bedfordshire.
Day 2 - Module 2: Working as a CCTV operator
Back in nice an early, today I have brought my close protection qualification with me so that I only must do one test tomorrow and not two. Anyone who has already completed a security guard, door supervision or close protection course only must sit the 2nd test; Module 2. This is because they have already passed a Module 1 test on their previous courses.
So, after much needed morning coffees, we started with Module 2 of the course. We didn’t finish the whole of Module 2 today and we will continue in the morning. Mainly because Module 2 is split up in 8 different chapters, compared to 6 in Module 1. These 8 are as follows:
The last two I will be covering tomorrow before the test, so I only covered the first 6 today. The two I want to focus on for this blog post is ‘Equipment of a CCTV system’ and ‘CCTV and relevant legislation’.
Equipment of a CCTV system: types of camera and likely employment
I know CCTV types confuse people not in the security industry. In addition, many more people are now buying CCTV as a security measure for their own home. Therefore, I thought I would share with you the types of camera and likely employment:
Black and White
All areas (usually older cameras)
All areas but require sufficient light
All areas essential colour in the day and black and white at night
One point only, usually entrances, corridors or alleyways etc.
Pan, Tilt and Zoom (PTZ)
All areas, specifically where zooming is required. Operator can move the camera and zoom as well
All areas (usually older cameras)
All areas and high quality pictures
All areas and high quality pictures, better than digital
All areas and high quality pictures, better than normal High Definition
Used for night where zero lighting is available
CCTV and relevant legislation: Human Rights Article Eight
I won’t go into all the relevant legislation, instead, I want to clear something up that bugs be about the security industry. Many security guards or officers do not seem to realise that the Human Rights only apply to public authorities. Which I saw on the course again today.
Now the term public authority can be split into two groups; core and functional. Core is the police, fire and local government etc. Whereas functional, can be an individual, business or body that is providing a service at the request of the state – which may be a security company on a contact. However, useless a security company is providing a service on behalf of the state, it does not have to adhere to Human Rights or Article Eight: a right to respect private family life, home and correspondence.
The reason I reiterate this is because I have seen many security guards and officers quote Article Eight, when trying to stop someone from taking a picture of them of the premises the protect. This is wrong because anyone can take a picture of most things from a public space – which will be explored more in a different blog post.
Now I am off the get some rest before the test tomorrow.
Over the next 3 days, I will write a short blog post on my experience during my CCTV training course in Bedfordshire. Although, I have a Security Industry Authority (SIA) licence for Close Protection, that does not cover me for CCTV.
Under the Private Security Industry Act 2001, a person requires a CCTV SIA licence if they monitor the activities of a member of the public in a public or private place or to identify a person.
This is not true if the person only uses CCTV to identify a trespasser or to protect property as a security guard, for example. In that case the person could use a CCTV licence or any of the following which would cover them:
Cost and Duration
The course costs £150, plus parking and food, totalling around £200 for 3 days. Not bad really, but then there is the added cost of obtaining the SIA licence which is £220. Unless you already have a licence, then you get the second licence for £110.
Throughout the next three days, the training provider has stated that I will learn the following:
Day 1 - Module 1
The night before I check the route and got all my documents ready - the annoying hunt for my passport, passport photos and bill in my address.
I had precooked the car park, which made life a bit easier, and done quick recce of the training centre before tucking into a full English breakfast (any excuse will do). Once I arrived at the centre, fifteen minutes early of course, I was the first student in while the others started coming in between 08.55 and 09.15. Despite the course starting at 09.00
After introductions, we started with Module 1 of the course. This is the same beginning module for the SIA security guarding and door supervision courses. It took the whole day to get through module 1 which is split up in 6 different chapters:
What I found quite interesting today was that all 8 attendees of the course struggled with some of the topics in this first module. Despite the fact each attendee had passed an SIA course previously which would have covered the same basic module. This proves that a reliable and reputable security provider should be continually training and developing their staff. This will, in turn, aid the provider to deliver a high-quality service to their clients.
Without going over every topic covered in Module 1, I would like to highlight Chapter 6: Communication Skills and Customer Service. In particular, customer service, the all too often forgot aspect of a professional manned guarding service.
In my opinion, this chapter is too short and focuses too much on communication. When working as a security service provider, you are an extension of the organisation’s brand you protect. Most organisations will spend a lot of time and money to make sure their customer service is of a high standard. For example, in retail, a company may spend a lot of time and money on making sure their shop front is appealing, with helpful staff inside and build an all-round nice environment to shop in. This environment can be ruined in a second with an unfriendly or unprofessional security guard just inside the entrance to the store. Therefore, to finish here are some tips, covered today, that can improve customer service: