Well, if you’re reading this then it’s a pretty sure bet that you’re an Office Manager and you know damn well what an Office Manager is.
Now while that’s all well and good – as you probably already know – an Office Manager’s role can vary quite a bit from organisation to organisation.
National Receptionists’ Day was first launched in 1991 in the US to celebrate the role of professional receptionists and is a special day to recognise and appreciate all the things that receptionists do for an organisation.
What is the value of a receptionist?
The receptionist is often the first point of contact, the initial impression experienced by clients and business associates. It’s a crucial role. And yet the perception of receptionists, even among their colleagues, is that they’re way down the food chain.
While many people view the role of the receptionist as minor, this couldn’t be farther from the truth!
In addition to keeping unescorted guests away from the magic door, a receptionist can have a huge impact on the marketing of an organisation. If someone is visiting your office, they've come for a reason: to sell something, to buy something, to interview or be interviewed. No matter what, there's some sort of negotiation involved. If the receptionist can change the mind-set of the guest positively, good things happen.
A Tatry Group receptionist can be a clever marketing opportunity. Our view is that the job should be expanded to include building relationships with guests, promoting the organisation’s accomplishments, and making people feel special by offering snacks such as freshly baked cookies.
The role of the receptionist is vital to the smooth operation of any office. The receptionist’s duties include:
A good receptionist will create a welcoming atmosphere for your clients, help to keep the staff organised, and serve as an information center for employees and clients alike.
However, increasingly, businesses are eliminating on-site receptionists in exchange for outsourced assistants or even computers to answer phone calls, greet visitors, and perform related administrative duties. Virtual receptionists are live personnel who typically work from home or from a third-party office to transfer calls to the appropriate employees.
This option eliminates the personal touch, marketing opportunity and brand expansion a good quality receptionist brings to the table. The receptionist represents the public face of a business.
Our Reception and Concierge service aligns to provide unprecedented levels of customer service as a seamless extension of your organisation’s brand.
Contact us today for a free no obligation meeting to discuss how we can add value to your organisation.