The way to achieving success in the cleaning business is not just offering a great service but offering exceptional customer service. Customer service that results in completely satisfied customer is not difficult and it is neither instinctive nor simple.
A cleaning company should know how to offer excellent customer support the success of the company greatly depend on it. And on top of that, isn’t customer service simply common sense?
Cleaning contracts between service contractors and corporate centres, schools, or universities often are for two-year terms—sometimes less.
There are some reasons for these contracts to be so short, but for the most part, it is to the customer’s—and the service contractors—advantage to agree to a longer cleaning contract.
Before launching Tatry Group, our husband and wife team enjoyed the experience of working at one of the world’s ultra- luxury and exclusive buildings – where they met. Clientele included Heads of State, Royalty and Ultra High Net Worth Individuals.
But what can that bring to a small office in Milton Keynes or warehouse in Luton?
In these environments expectations are high, and rightly so. When a client asks for something – especially outside of our usual remits – we do our utmost to deliver. We brought this experience to the cleaning and security industries which are dire need of meeting and exceeding the expectations their clients rightly set.
Presentation of uniform helps to create the environment and culture of an organisation. Ensuring it is presentable is not only beneficial to a professional image, but an attractive uniform can enhance self-esteem, which in turn improves attitude. That’s why unlike many other service providers, we are strict about our uniform benefiting the employee, our clients and our brand.
Whether you are running a huge corporation, a 5 star hotel, or a PR agency, your relationships and personal touch with your clients keep them loyal and coming back time and time again. At Tatry Group, this means going the extra mile to amaze clients in unique and innovative ways.
NO DETAIL TO SMALL
Within an ultra-luxury environment, this means your food, service, amenities, staff, concierge, accessibility, atmosphere all need to be the best. Literally, no detail is too small. This is our attitude for new and existing clients who we believe with welcome the fresh approach of not rushing the details for a quick sale.
SERVICE IS EVERYTHING
Great service makes client feel that you care about developing a long-term relationship that means more than just making a sale. This is evident in most organisations; however, for us it was clear as day in the ultimate luxury environment. Focusing on delivering customer service benefits business more than a mere advertising. Improving “first contact” resolution is one of the primary drivers of customer satisfaction. Every business needs to keep clients happy and engaged in order for the business to grow and prosper. “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Richard Branson
Contact us today for a free no obligation meeting to discuss how we can add value to your organisation with our range of cleaning and security services.