Over the next 3 days, I will write a short blog post on my experience during my CCTV training course in Bedfordshire. Although, I have a Security Industry Authority (SIA) licence for Close Protection, that does not cover me for CCTV.
Under the Private Security Industry Act 2001, a person requires a CCTV SIA licence if they monitor the activities of a member of the public in a public or private place or to identify a person.
This is not true if the person only uses CCTV to identify a trespasser or to protect property as a security guard, for example. In that case the person could use a CCTV licence or any of the following which would cover them:
Cost and Duration
The course costs £150, plus parking and food, totalling around £200 for 3 days. Not bad really, but then there is the added cost of obtaining the SIA licence which is £220. Unless you already have a licence, then you get the second licence for £110.
Throughout the next three days, the training provider has stated that I will learn the following:
Day 1 - Module 1
The night before I check the route and got all my documents ready - the annoying hunt for my passport, passport photos and bill in my address.
I had precooked the car park, which made life a bit easier, and done quick recce of the training centre before tucking into a full English breakfast (any excuse will do). Once I arrived at the centre, fifteen minutes early of course, I was the first student in while the others started coming in between 08.55 and 09.15. Despite the course starting at 09.00
After introductions, we started with Module 1 of the course. This is the same beginning module for the SIA security guarding and door supervision courses. It took the whole day to get through module 1 which is split up in 6 different chapters:
What I found quite interesting today was that all 8 attendees of the course struggled with some of the topics in this first module. Despite the fact each attendee had passed an SIA course previously which would have covered the same basic module. This proves that a reliable and reputable security provider should be continually training and developing their staff. This will, in turn, aid the provider to deliver a high-quality service to their clients.
Without going over every topic covered in Module 1, I would like to highlight Chapter 6: Communication Skills and Customer Service. In particular, customer service, the all too often forgot aspect of a professional manned guarding service.
In my opinion, this chapter is too short and focuses too much on communication. When working as a security service provider, you are an extension of the organisation’s brand you protect. Most organisations will spend a lot of time and money to make sure their customer service is of a high standard. For example, in retail, a company may spend a lot of time and money on making sure their shop front is appealing, with helpful staff inside and build an all-round nice environment to shop in. This environment can be ruined in a second with an unfriendly or unprofessional security guard just inside the entrance to the store. Therefore, to finish here are some tips, covered today, that can improve customer service:
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