The reasonable man adopts himself to the world; the unreasonable one persists in trying to adapt the world to himself’ – George Bernard Shaw
Office Managers with skills in Facilities Management make an extra 4% in salary than those without. It’s also a popular career pathway for many great Office Managers with skills in this area. However, if you are reading this, it is highly probable that you’re asking yourself: what is a Facilities Manager?
Well, fear not and read on to find out what they do and how you can apply basic principles to become a great Office Manager.
Facilities Managers oversee buildings, grounds, equipment, and supplies (that’s us). The role involves multi-disciplinary activities within the built environment and the management of the impact upon people and the workplace.
These multi-disciplinary activities fall into several categories, including renovation, security, cleaning and health and safety projects, amongst many others.
Most facilities, whether community based or commercially focused, have the same aim: maximising the use of their facility and operating in an efficient, safe and fair manner. Whilst there are many books, research and courses that go into more depth on this wide-ranging subject, there are three key fundamental roles in facilities which we will introduce to you: Management, Operations and Enabling Business.
1. First up, Management.
Facilities Management is the profession of the built environment. It is the champion of the occupant or end-user, who requires the services and facilities to get their work done. However, great Facility Managers also obtain maximum efficiency and effectiveness out of the facility they manage.
2. Secondly, Operations.
Every business relies on a blend of functions and services to provide the support vital to its main operation. Defining the support needed can be difficult but ensuring the quality support is accessible at a fair cost is a crucial duty for Facility Managers. Thus, facility management is the process by which an organisation carries and sustains agreed levels of support services in a quality environment, at an appropriate cost, to meet the business need.
In other words, facilities management is about taking control and freeing organisations, enabling them to do what they do best, while Facility Managers take care of the rest. In many cases, the efficiency of staff and the approval of customers will depend on critical facility services such as the reception area, cleaning, security and catering.
3. Thirdly, facilities as a business enabler.
Without doubt, facility management is a business enabler. Facilities links the physical environment and the workplace by working with suppliers, customers and their community, to ensure the space is safe, clean, secure and fit for purpose.
As the relatively new facilities management professional reaches a more mature status, career pathways for practitioners in the profession or similar roles have developed. However, with business currently experiencing slow growth, there is pressure on Facilities Managers to show greater value: to do more for less
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