You have a new cleaning contractor. Now what?

After the start… A systematic approach to keep your building looking good! A quality cleaning service provider will offer strong management and quality control to plan for, and not lose track of the many necessary cleaning details.

Delivering cleaning in any environment is physically and technically challenging; therefore, there is a need for high levels of flexibility in service delivery. The provision of a professional cleaning service is a fundamental requirement for any facility and an important feature among the many activities which contribute to the facilities user’s sense of well-being. 

It is essential your new cleaning company recognise the important of delivering a clean, safe and hygienic environment. In order to achieve effective management in delivering optimal performance, some key areas we focus on are represented in the following diagram:  

Contractual

• Understanding of service expectations
• Understanding of the cleaning schedule

People

• Adequate levels of management and supervision
• Good channels of communication at all levels
• A trained and competent team
• Team focused on quality and service delivery

Process

• Health and Safety compliance
• Discloser and Barring Service (DBS) compliance 
• Robust operational processes to support the cleaning team

The business of cleaning services is not rocket science - it’s about the personal commitment one business gives to another and ensuring promises are delivered and people are motivated. Therefore, local management is critical to the success of the service. 

Leadership team should all share the same goal: delivering a passionate, professional and client-led service.

Regular contract review meetings are recommended to maintain relationships and contract feedback. At Tatry Group, we ensure that our managers are not given too many contracts to oversee, so that the cleaning staff on each site can be fully supported and monitored. Our account management is based on clear communications, regular service review, and rapid response to service priority issues.    

​Contact Tatry Group for a free on-site cleaning assessment

​We would love to quote for your cleaning. It costs nothing and at the very least will allow you to see if you’re getting value for money. We will visit you and put together a full quotation document including references, testimonials, cleaning schedule, insurance details, risk assessments and a breakdown of cost. 

If you would like to discuss your requirements further, please call us on 0800 411 86 71 or submit an online enquiry form.