Frequently Asked Questions (FAQs)
Got a question that needs answering? Email us at info@tatry-group.com
About Tatry Group
Where are you located and what geographical areas do you cover?
Tatry Group is a family run and privately-owned company located in the heart of Milton Keynes. We’re perfectly positioned to provide a premium, reliable and responsive service to all our clients across Milton Keynes, Bedford, Northampton and surrounding areas.
However, where customers have other facilities around the country and wish to contract with a single supplier, we work with partners to deliver a national service. Unlike many of the larger nationals, however, we’re able to provide our customers with access to a network of first class local partners, fully invested in the success of your operation. We provide a single point of billing and account management.
However, where customers have other facilities around the country and wish to contract with a single supplier, we work with partners to deliver a national service. Unlike many of the larger nationals, however, we’re able to provide our customers with access to a network of first class local partners, fully invested in the success of your operation. We provide a single point of billing and account management.
Why should I choose Tatry Group?
We have the expertise to deliver and the integrity to be relied upon. We provide customised services to clients within industries where generic solutions are too common, offering our clients an unrivalled depth of expertise with integrity. Our meticulous approach to service sets us apart from our competitors and allows us to continually exceed the expectations of our clients.
We always strive to pay a fair wage to our team, research proves that this achieves:
We always strive to pay a fair wage to our team, research proves that this achieves:
- Enhanced quality of service
- 25% less absenteeism than competitors
- Positive team recruitment and retention, attracting professional and more experienced staff
- A team open to change and adopting a positive tailored approach to your organisation
- Increased awareness of your organisation’s commitment to be an ethical employer
Do you supply services all year round?
Yes, we can supply around the clock cleaning and security 24 hours a day, 365 days a year. We also give our clients a dedicated number which they can call at any time during the day or night.
How will our service be managed?
Every service company says they visit each of their contracts frequently, however, very few do. Not only do we have logged visits at our agreed frequency but our staff are required to submit weekly in-depth and site specific reports in addition to keeping in touch with us daily. These reports are designed to collect data which can be turned into intelligence for the benefit of your organisation.
You say ‘expertise with integrity’ but don’t all service companies say this?
Yes, unfortunately most do. Why unfortunately? Well, there are thousands of cleaning and security companies out there claiming to be experts, who are managed by people with no 'real' experience or qualifications - they say this to take your business. They may even offer a security or cleaning survey by unqualified individuals to highlight areas where you should give them more business.
Specifically with security, a lot of companies are selling 'highly trained and professional security guards', when they are paying minimum wage and their only training was the legal requirement of a couple of days.
However, much like Tatry Group, there are some cleaning and security companies out there who do offer expertise and professional staff; unfortunately, they are in the minority.
As a commitment to professional standards, we have no problem recommending a larger reputable company to you. Why? Simply because we care about the industry and service excellence.
Specifically with security, a lot of companies are selling 'highly trained and professional security guards', when they are paying minimum wage and their only training was the legal requirement of a couple of days.
However, much like Tatry Group, there are some cleaning and security companies out there who do offer expertise and professional staff; unfortunately, they are in the minority.
As a commitment to professional standards, we have no problem recommending a larger reputable company to you. Why? Simply because we care about the industry and service excellence.
ARE YOU ON SOCIAL MEDIA?
Yes! So Lets Be Social.... Like, Follow or Connect
Here at Tatry Group HQ, we love to share stories of our services in action, industry best practices and our thought leadership. In particular, we enjoy being the change we seek from the cleaning, security and facility management industries.
We have social buttons on the top and bottom of this website and we use the following platforms:
Here at Tatry Group HQ, we love to share stories of our services in action, industry best practices and our thought leadership. In particular, we enjoy being the change we seek from the cleaning, security and facility management industries.
We have social buttons on the top and bottom of this website and we use the following platforms:
- LinkedIn | Tatry Group
- SlideShare | Tatry Group
- Twitter | @TatryGroup
- YouTube | Tatry Group
- Facebook | @TatryGroup
- Instagram | tatrygroup
- Pinterest | Tatry Group
- Google+ | Tatry Group
Are you a Living Wage Employer?
Tatry Group is a Recognised Service Provider proudly working together with the Living Wage Foundation, the organisation at the heart of the movement for fair pay. We are delighted to be recognised for showing leadership on this issue as an organisation with people at its heart and one that is focused on having a positive impact on society. The Living Wage commitment mean we will offer a Living Wage option for every request for tender.
We also believe in an open book policy and let our customers know exactly how much their team will be paid.
We also believe in an open book policy and let our customers know exactly how much their team will be paid.
Do you have insurance?
Of course! We have £10m employment liability and £5m public liability insurance.
Do you have UNIFORM
Whilst at your facility, absolutely. We have a fab uniform that our clients and staff love!
Cleaning Uniform
Unlike many cleaning companies, everyone part of our cleaning team has their own uniform. We feel that uniforms promotes a sense of team spirit and a sense of belonging. This, in turn, can improve cleaning productivity. Our cleaning uniform consist of:
Security Uniform
Unlike many security providers, our security or manned guarding uniforms vary based on our clients environment. To give you an idea, here our some of our security uniforms options you can expect:
Reception and Concierge Uniform
Professionally presented and wearing our or your uniform. We can provide the following corporate uniform:
Head Office
We don't have a uniform or a dress code at Tatry Group offices. Here, we pride ourselves on our relaxed dress code. If our team want to wear a suit? Good for them. If they want to wear a tie-dyed t-shirt? It's a little on the 90s side, but still just about acceptable.
Cleaning Uniform
Unlike many cleaning companies, everyone part of our cleaning team has their own uniform. We feel that uniforms promotes a sense of team spirit and a sense of belonging. This, in turn, can improve cleaning productivity. Our cleaning uniform consist of:
- Black shoes and trousers
- Bottle Green polo top and a matching jumper with Tatry Group branding for the cleaning team
- Grey polo top and a matching jumper with Tatry Group branding for cleaning supervisors
- White polo top and a matching jumper with Tatry Group branding for cleaning managers
- Facility specific Personal Protective Equipment (PPE)
- The option of grey shirts for a more professional and corporate feel
Security Uniform
Unlike many security providers, our security or manned guarding uniforms vary based on our clients environment. To give you an idea, here our some of our security uniforms options you can expect:
- Black shoes and trousers and white shirt
- Bottle green and silver clip on tie
- Hi-Viz jacket with matching vest and Tatry Group Branding
- Grey suit jacket
- Tatry Group lapel pin
- Bottle green polo top with and a matching jumper with Tatry Group branding
- Facility specific Personal Protective Equipment (PPE)
Reception and Concierge Uniform
Professionally presented and wearing our or your uniform. We can provide the following corporate uniform:
- Black shoes and trousers and white shirt
- Grey suit jacket
- Bottle green and silver tie for men and necktie for women
- Tatry Group lapel pin
Head Office
We don't have a uniform or a dress code at Tatry Group offices. Here, we pride ourselves on our relaxed dress code. If our team want to wear a suit? Good for them. If they want to wear a tie-dyed t-shirt? It's a little on the 90s side, but still just about acceptable.
Pricing
What is the average pay for employees?
Tatry Group always quote for the living wage in addition to a more competitive cost.
Our research shows that 66% of security officer and 75% of cleaners are on minimum wage. Therefore, as we always give a quotation option of paying the living wage, we are significantly better paying employers than most security and cleaning companies.
As Tatry Group is a Recognised Service Provider proudly working together with the Living Wage Foundation, the organisation at the heart of the movement for fair pay. We are delighted to be recognised for showing leadership on this issue as an organisation with people at its heart and one that is focused on having a positive impact on society. The Living Wage commitment mean we will offer a Living Wage option for every request for tender.
We also believe in an open book policy and let our customers know exactly how much their team will be paid.
Our research shows that 66% of security officer and 75% of cleaners are on minimum wage. Therefore, as we always give a quotation option of paying the living wage, we are significantly better paying employers than most security and cleaning companies.
As Tatry Group is a Recognised Service Provider proudly working together with the Living Wage Foundation, the organisation at the heart of the movement for fair pay. We are delighted to be recognised for showing leadership on this issue as an organisation with people at its heart and one that is focused on having a positive impact on society. The Living Wage commitment mean we will offer a Living Wage option for every request for tender.
We also believe in an open book policy and let our customers know exactly how much their team will be paid.
How are your rates competitive when you pay higher wages?
Put simply, we are not greedy. We passionately believe in a fair deal for all. Our profits are not higher if our client chooses to pay the living wage for their service, as we believe this would be morally wrong. The difference in the charge rate is always passed on to our employees. We afford this by keeping our overheads low and correctly managing our finances.
How does your pricing compare with other companies?
The service industry is super competitive. While this means that there will almost certainly be a company prepared to charge less than us, most dprofessional companies charge similar prices. An unusually low price should sound a warning. Best value means that you don’t have to spend time managing a service you thought you’d paid to have managed for you.
How long will I need to sign a contract for?
Most of our contracts are for a 12 month period and, assuming everyone is happy, they roll on from there. We’re also confident enough to allow you to cancel within your 12 month contract period if you’re not happy with our service.
How does invoicing work?
Invoices are typically sent out monthly. Most of our customers like to receive one consolidated invoice each month.
am I OVerpaying for cleaning?
In this economic climate, we have looked closely at our charge rates as well as tightening the geographical area that our managers oversee, therefore reducing our overheads resulting in very competitive rates.
Proactive innovations we promote to further reduce cleaning costs include ;- centralised office waste bin systems, a complete review of your consumables and washroom products, efficient stock control and a fresh innovative approach to your periodic deep cleaning and window cleaning.
Proactive innovations we promote to further reduce cleaning costs include ;- centralised office waste bin systems, a complete review of your consumables and washroom products, efficient stock control and a fresh innovative approach to your periodic deep cleaning and window cleaning.
Can you change our on-site cleaners?
In accordance with TUPE Transfer of Undertakings (protection of employment) Regulations 1981, the existing staff whether employed directly or through a third party transfer under their existing terms and conditions of employment. We will consult with the transferring staff to ensure the handover is seamless with minimal client input.
All staff will be re-trained, supported and evaluated prior to any assessment being made of whether they are suitable to carry out the position efficiently and effectively. There are many instances where staff have been let down by factors such as: lack of management support, ineffective cleaning materials, poor training and miscommunication. Our management style combats this. It is also possible to change the terms and conditions of contract given the applicable notice, which may include a change of hours worked, the timing of the service provided and methods of operation.
All staff will be re-trained, supported and evaluated prior to any assessment being made of whether they are suitable to carry out the position efficiently and effectively. There are many instances where staff have been let down by factors such as: lack of management support, ineffective cleaning materials, poor training and miscommunication. Our management style combats this. It is also possible to change the terms and conditions of contract given the applicable notice, which may include a change of hours worked, the timing of the service provided and methods of operation.
Cleaning Services
What is commercial cleaning?
Commercial cleaning is a broad term, which can be used to describe any type of cleaning that is carried out by a cleaning company on behalf of individual businesses or corporations. It can include the cleaning of a variety of commercial premises, including shops, warehouses and offices, as well as government facilities, fleet and more.
Why should I outsource my commercial cleaning?
Outsourcing your cleaning has a number of advantages, ranging from time and cost savings to reducing risk.
By outsourcing your commercial cleaning, you can benefit in the following ways:
By outsourcing your commercial cleaning, you can benefit in the following ways:
- The responsibility to deliver a safe and hygienic services is being managed by your chosen contractor, leaving you free to focus on your core business
- Reduced time and cost spent on recruitment
- Working with an experienced contractor, you will have access to a wealth of professional expertise, knowledge and experience
- The assurance of a provider that holds industry affiliations and works to industry best practice, with cleaning teams that are trained to industry standards
- Excellent value for money, as a result of the cleaning contractor’s longstanding relationships with suppliers and buying power of cleaning consumables and materials
- A wide range of services that you may not have the time, budget, equipment, training or internal knowledge to support in-house
- Expertise in cutting-edge cleaning technologies, techniques, equipment, working practice and innovation
What's included in your price?
We always include the cost of cleaners’ wages, holiday pay, national insurance, pension, sick pay and cover. Additionally, we include the cost of training and account management and any uniform, PPE, equipment and materials that might be required. Consumables (toilet rolls, hand towels, waste sacks, soap etc) are typically added onto your invoice separately.
How will I know what cleaning is included?
When we’re putting together our initial agreement, we’ll provide you with a detailed cleaning specification that shows exactly what you can expect from us. This will set out the cleaning standards that we agree will be maintained and document any specific tasks that are included/excluded; for example, whether cups are to be collected from desks. We’ll also itemise the frequency of all periodic cleaning tasks, such as carpet and window cleaning.
Are your cleaners crb/ dbs checked?
Absolutely. Although, note that CRB checks are now officially called DBS checks as they’re issued by the Disclosure and Barring Services.
While CRB or DBS checking isn’t routine in the cleaning industry, at Tatry Group, we are committed to ensuring the security of all clients. That means we take pride in providing complete peace of mind when it comes to the staff we supply. Our commitment to carrying out proper checks ensures we hire only the highest calibre of cleaning professionals who are committed to the job. We pays for all our checks, and we won’t supply and cleaning staff who have been flagged up as having a checkered past.
While CRB or DBS checking isn’t routine in the cleaning industry, at Tatry Group, we are committed to ensuring the security of all clients. That means we take pride in providing complete peace of mind when it comes to the staff we supply. Our commitment to carrying out proper checks ensures we hire only the highest calibre of cleaning professionals who are committed to the job. We pays for all our checks, and we won’t supply and cleaning staff who have been flagged up as having a checkered past.
Supplies
Who will order supplies when we're running low?
This depends on how you would like to do it. Most of our clients have us monitor supplies and order new stock when they are running low. At the end of each month, we then provide a report of everything that was ordered and either bill this separately or add it to the monthly invoice.
Isn't it cheaper for us to order supplies directly?
There will be instances where you can buy a particular product more cheaply but because we buy in bulk, we're usually able to offer better prices. Added to which, part of our service is the convenience we offer in managing everything for you so that you can focus on other things. Small savings, therefore, can turn out to be a false economy when you factor in your own time.
How will you make sure we don't run out of cleaning MATERIALS?
Our management fully controls what cleaning materials and consumables are required on site and our suppliers deliver items, more often than not, the next day therefore no site will run out of cleaning materials or consumables.
Our management team monitors ordering and controls stock levels - in addition - we also hold stock at our offices ready to be distributed quickly and efficiently.
Our management team monitors ordering and controls stock levels - in addition - we also hold stock at our offices ready to be distributed quickly and efficiently.
Security
Are you part of the SIA Approved Contractor Scheme (ACS)?
No, as we are still a very new company. However, ACS status is one of our main priorities which we should achieve soon.
Are all security staff Security Industry Authority (SIA) Licensed?
Yes, all security service providers are legal obliged to comply fully with the Private Security Industry Act 2001 and the SIA.
Are all your staff vetted with a background check?
Yes, all our staff are screened to BS 7858 standard, in addition to the checks carried out when the individual applies for their (Security Industry Authority) SIA licence.
