Tatry Group was born with a simple purpose:
Positively impact and add value to customers, employees and society by delivering industry-leading facilities services at low prices with employees who are paid and treated fairly.
OUR Principles
These principles are how we make that intention a reality and are more than just words. They are our way of life, The Tatry Way.
These are not the type or ‘corporate values’ or ‘mission statements’ that get discussed in a meeting and put on some document and forgotten. At Tatry Group, our principles are an honest part of everything we do. They serve as the basis for every decision we make and every problem we tackle.
As we continue to grow, these principles allow us to know where we stand. They ensure that our culture and identity will remain alive with a sense of purpose beyond just making money with our compass pointed in the right direction.
Obsessed with Service.
Motivated People
Growth Mindset
Minimise Waste
Simplify
These are not the type or ‘corporate values’ or ‘mission statements’ that get discussed in a meeting and put on some document and forgotten. At Tatry Group, our principles are an honest part of everything we do. They serve as the basis for every decision we make and every problem we tackle.
As we continue to grow, these principles allow us to know where we stand. They ensure that our culture and identity will remain alive with a sense of purpose beyond just making money with our compass pointed in the right direction.
Obsessed with Service.
- We obsess over service
- We prioritise customer retention over acquisition
- We deliver our core services ourselves and never subcontract
- We insist on the highest standards and go above and beyond what is expected
- We provide a local and response service
- We provide proactive service and solve problems before customers encounter them
Motivated People
- We know that motivated people equal happy customers
- We do right by our people
- We support our people, with training, fair pay, and genuine development opportunities
- We look for people who genuinely care and want to provide an excellent service
- We assume positive intent, listen attentively, speak honestly, and treat others respectfully
- We develop people who are Obsessed with Service and live our principles
Growth Mindset
- We are ambitious. We dream big and set big goals
- We make decisions for the long term, even at the expense of short-term finances
- We are a learning organisation and seek continuous improvement
- We pursue the fastest path to learn and have a bias for action instead of extensive analysis
- We use mistakes and problems as learning opportunities, so they are fixed and stay fixed
- We help develop people grow both personally and professionally
Minimise Waste
- We accomplish more with less
- We are frugal and make smart, sustainable choices that bring value to our customers
- We avoid careless spending and never promote growing headcount, budget size, or expenses
- We believe constraints breed resourcefulness, self-sufficiency, and invention
- We reduce costs to deliver value for our customers
Simplify
- We believe in the simple, not the complex and always find ways to simplify
- We believe with simplicity comes speed and the simpler things are, the faster we can go
- We believe in the power of technology to enable simplicity, progress, and efficiency
- We believe it is best to do a few things great rather than be average at a lot of things
- We believe in straightforward communication and one point of contact
- We believe being sector-based experts and focus where we will deliver an excellent service