Tatry Group was born with a simple purpose:
Positively impact and add value to customers, employees and society by delivering industry-leading facilities services at low prices with great people who are paid and treated fairly.
OUR Principles
These principles are how we make that intention a reality and are more than just words. They are our way of life, The Tatry Way.
These are not the type or ‘corporate values’ or ‘mission statements’ that get discussed in a meeting and put on some document and forgotten. At Tatry Group, our principles are an honest part of everything we do. They serve as the basis for every decision we make and every problem we tackle.
As we continue to grow, these principles allow us to know where we stand. They ensure that our culture and identity will remain alive with a sense of purpose beyond just making money with our compass pointed in the right direction.
Great People
Obsessed with Service.
Growth Mindset
Minimise Waste
Simplify
These are not the type or ‘corporate values’ or ‘mission statements’ that get discussed in a meeting and put on some document and forgotten. At Tatry Group, our principles are an honest part of everything we do. They serve as the basis for every decision we make and every problem we tackle.
As we continue to grow, these principles allow us to know where we stand. They ensure that our culture and identity will remain alive with a sense of purpose beyond just making money with our compass pointed in the right direction.
Great People
- Great People = Happy Customers
- Respect for the Frontline Team
- Great Pay for Great People. We will always pay our team above average and we will never pay the minimum wage
- Great Workplace for Great People
- 1 Great Person = 3 Good People
- We look for great people who genuinely care and want to provide an excellent service
Obsessed with Service.
- Great People + Consistently Reliable + Problem Solving + Low Prices = Great Service
- We prioritise customer retention over acquisition
- We exist because of, and in service to, the Frontline Team
- We deliver our core services ourselves and never subcontract
- We make decisions for the long term, even at the expense of short-term finances
- Solve For The Customer and Always Be Helpful
- Great Service is repeated daily, consistency is key
Growth Mindset
- We are ambitious. We dream big, set big goals and we achieve them
- Seek continuous improvement
- Learn fast, act fast
- We use mistakes and problems as learning opportunities, so they are fixed and stay fixed
- We help develop people grow both personally and professionally
Minimise Waste
- We accomplish more with less
- We relentlessly lower our costs - to provide lower prices for our customers
- We avoid careless spending and never promote growing headcount, budget size, or expenses
- We believe constraints breed resourcefulness, self-sufficiency, and invention
- We utilise technology to automate as much as possible to enable simplicity and efficiency
- Remove process that does not add value to the customer
Simplify
- Results are what matters
- Decisions are Data-Driven
- We believe it is best to do a few things great rather than be a lot of things good
- KIND and DIRECT communication
- We believe in being sector-based experts and focus only where we will deliver great service
- We stay agile by minimizing complexity and finding time to simplify
- Less is more